Terms & Conditions


1. Area of application
For all reservations made via the NetHotels ReServer system, the General Business Conditions below shall apply and likewise, these General Business Conditions shall be in effect for all of the reservations made by means of the local Call Centres.

2. Conclusion of the contract 
The customer shall be aware that price tables published by NetHotels for rooms to be reserved can be changed by the service provider and thus by the hotel involved at any time and this can lead to either an increase or a reduction in the price. There shall be no resulting right for either party to a retroactive change in price or a corresponding claim for a refund or a supplementary payment. It shall be stipulated that all prices published on Nethotels.com as well as vacant rooms shall be valid exclusively for the time period of the actual request and shall only be binding in the event of a guaranteed booking. It shall be stipulated that room prices are valid in principle per room, per night. Whether breakfast is included in these prices or not shall vary according to the actual offer of the service provider. For example, if prices are valid per person, per night, then this shall be noted separately then this shall be noted separately. In principle, taxes and duties shall be included in prices advertised by NetHotels. However it is possible that hotels at certain destinations will also levy a supplementary visitor’s tax. In addition, locally imposed taxes and duties may still be payable under certain circumstances (especially in the United States) and this will then be listed separately on the booking confirmation.

3. Price calculation
The customer shall be aware that price tables published by NetHotels for rooms to be reserved can be changed by the service provider and thus by the hotel involved at any time and this can lead to either an increase or a reduction in the price. There shall be no resulting right for either party to a retroactive change in price or a corresponding claim for a refund or a supplementary payment. It shall be stipulated that all prices published on Nethotels.com as well as vacant rooms shall be valid exclusively for the time period of the actual request and shall only be binding in the event of a guaranteed booking. It shall be stipulated that room prices are valid in principle per room, per night. Whether breakfast is included in these prices or not shall vary according to the actual offer of the service provider. For example, if prices are valid per person, per night, then this shall be noted separately then this shall be noted separately. In principle, taxes and duties shall be included in prices advertised by NetHotels. However it is possible that hotels at certain destinations will also levy a supplementary visitor’s tax. In addition, locally imposed taxes and duties may still be payable under certain circumstances (especially in the United States) and this will then be listed separately on the booking confirmation.

4. Guarantee
The individual types of guarantees accepted by the service provider for the desired booking shall vary from service provider to service provider and shall be itemised in detail, before each individual booking is concluded. Both parties shall be aware that firm bookings can only be guaranteed either by means of a credit card or on the basis of an advance payment. In this respect, NetHotels shall reserve the right to an advance payment in the name of the service provider.

5. Conditions for the cancellation/alteration of a booking
The conditions for a cancellation of a booking shall vary from service provider to service provider and shall be listed in basic terms, separately and in detail in a request or a booking. The cancellation conditions which are thus announced shall be binding for both contracting parties. Cancellations absolutely must be in written form and absolutely must be addressed to NetHotels. This shall also be applicable to changes in a booking. Such changes in bookings which have been made shall be made exclusively by the NetHotels.com sites listed in the booking confirmation.

6. Cancellation fees
Basically, for each cancellation of a completed booking, a cancellation fee of €15 shall be charged by NetHotels. This cancellation fee shall be collected by charging the customer’s credit card for the amount (if the details are known to Nethotels.com) and if the customer explicitly consents to such a payment being made via his credit card. A distinction must be made between mere cancellations of individual services within a booking and those cancellations which simply have the purpose of changing a date and a cancellation of an order or a booking as such. Cancellations of this kind shall not be affected by the present agreement which provides for charges which are explained above. The conditions listed in the booking confirmation shall be valid with respect to the relevant service provider. Alternatively and in the event that conditions of that kind are not stated in the booking confirmation, those stipulations provided for in the Austrian Hotel Contract Conditions shall be in effect with the consent of all of the contracting parties.

7. Hotel categories and information about individual hotels
The internationally accepted system of classifying hotels with the use of stars merely presents non-binding information about the standard of a hotel or its level of quality. In addition, it must be noted that this classification of the quality of a hotel according to stars also has an influence on the self-concept of the hotel. It shall be noted that the hotel’s own statements or the particular local tourism associations are often definitive for hotel information and descriptions.

8. Rights of use and enjoyment
The rights of use and enjoyment to all of the data and media introduced by the contractual partner into the NetHotels system shall devolve exclusively to NetHotels in their entirety, without restrictions and for an unlimited period of time. Furthermore, the partner shall ensure and guarantee that the data and media ultimately shared in the NetHotels system are the property of the partner and that the latter is entitled to dispose of them.
The rights of use and enjoyment to the information introduced by the customer such as evaluations, photographs, videos, etc. can be exercised by NetHotels without restrictions with regard to time or space NetHotels shall be exclusively entitled to all exploitation rights in connection with information which was introduced into the NetHotels system by the customer. Even after the termination of a business relationship, in particular, even after the partner wished to delete the registered data, the rights of use and enjoyment to all information introduced by the partner shall be retained by NetHotels. The customer or contractual partner does confirm that he holds the unrestricted rights of use to the data introduced and that he indemnifies and holds NetHotels harmless with respect to third party claims in any event.

9. Miscellaneous
Liability for the data compiled by NetHotels and the accompanying transmission of data shall be excluded. Furthermore, it should be noted that although the wishes listed by the customer in the “comments boxes” as additional information, are forwarded to the service provider by these are not binding in any way. Efforts to that effect are explicitly expected of NetHotels, as the relevant service provider is urged to fulfil these wishes. However, liability on the part of NetHotels for the constant fulfilment of these wishes in their entirety shall be excluded. Use of the information shall be subject to the specific conditions which are known to the customer, as they emanate from the NetHotels Affiliate Programme. NetHotels AG shall be entitled to all relevant trademark rights in this connection and even intellectual property rights, particularly to images, brand names and logos.

10. Court of jurisdiction and applicable law
This contract shall be subject exclusively to Austrian Law. It is agreed that Vienna is shall be the place of performance and the court of jurisdiction.

11. Data privacy regulations
All information which was disclosed to us during a reservation shall be treated confidentially and used in the following way. Basically, the following information will be disclosed by the customer when a booking is being made:
Name, telephone number, e-mail address, date of arrival and departure, the hotel which was firmly booked and the kind of room booked. To guarantee a booking, a credit card must be accessed and a deposit must be charged on behalf of the hotel.
The customer may be able to register under myNetHotels as a user of the NetHotels website using his contact information. By means of this registration, all of the information doesn’t have to be entered once again for each new subsequent booking. However, the customer shall have the option of ending the registration of this information at any time and sending a short e-mail to dataprotection@nethotels.com shall be sufficient to accomplish that. Once this e-mail is received, the customer’s contact information shall be deleted immediately. Any information which was disclosed during a booking shall be transmitted by NetHotels to the selected hotel, in order to ensure that the reservation can even be made. In addition, information shall not be passed on to third parties, in principle. Any sale of the information or a corresponding provision of it to third parties shall be excluded. In exceptional cases, it may be necessary to pass on information due to a legal provision or official decrees. All information which is provided to NetHotels by partners shall be encrypted and transmitted by means of the 128-bit SSL (Secure Socket Layer) process. SSL is a tried and tested encryption system which is used all over the world, and by means of which your customer’s browser automatically encrypts the information before sending it to NetHotels.